What to do

S

spoonz

Guest

• Sep 4, 2009

• #1

Had a new rear tyre fitted today and just discovered the fitters wheel clamp has dented the rim slightly in 2 places.

I've spoken to them and am going back tomorrow but can't decide what to demand.

1 new wheel as it's only 5 months old
2 financial discount on the tyre as compensation
3 just live with it and put it down to experience.

New wheel is £800 + Vat (Marchesini)

Just a little peeved to say the least. :rant

 

K

Kiwi_rsvr

Joined

Sep 11, 2008

Messages

2,337

Location

Shoeburyness, Essex

• Sep 4, 2009

• #2

I would demand a new wheel.................Even only slightly dented it could have warped the rim or put it out of balance.

 

S

Smokinjoe

Guest

• Sep 4, 2009

• #3

Sorry to hear that mate I'm with Kiwi on this you have paid for a professional service and they have cocked it up :jack
They will be insured for this sort of thing I would hold out for a new wheel in the same condition as yours was left with them :dunno

 

butch1276

Joined

Aug 19, 2008

Messages

636

Location

salisbury

• Sep 4, 2009

• #4

new wheel mate ,a dent in the wrong place could lose you pressure [unlikely but the potential is there ] an i dont wanna thinks about the consequences of that bud get em to replace!!!

 

C

camngetit

Guest

• Sep 4, 2009

• #5

working in the motor trade i know if we fitted a tyre and scatched the rim we would be expected to put it right ,damage the rim replace it so you should be asking politely for a replacement rim so the wheel is in the same condition now as it was before they got hold of it

 

A

amb67

Guest

• Sep 4, 2009

• #6

Agreed with all of the above.

They must have insurance against damaging customers property, e.g. Your wheel

New wheel mate and accept no less, they should have taken more care over your tyre change.

 

B

Badger

Guest

• Sep 4, 2009

• #7

If it was mine i would not give up till i had a new wheel, i would not be thinking of options, why should you accept any less mate:dunno

 

G

garinrogers

Joined

Jul 3, 2008

Messages

97

• Sep 4, 2009

• #8

I would get a new wheel, they will be insured for cock ups like that.

 

L

LEGS

Guest

• Sep 4, 2009

• #9

As with the other guys here, it has to be a new wheel Spoonz

 

NewBoots1

Joined

Jul 25, 2007

Messages

1,827

Location

Northamptonshire, England

• Sep 4, 2009

• #10

Yep...new wheel, no discussion.

 

Casperfelix

Joined

Aug 13, 2009

Messages

17

• Sep 4, 2009

• #11

NewBoots said:

Yep...new wheel, no discussion.

Click to expand...

Agreed.

 

H

hooked

Guest

• Sep 4, 2009

• #12

Badger said:

If it was mine i would not give up till i had a new wheel, i would not be thinking of options, why should you accept any less mate:dunno

Click to expand...

To true, looks like a new wheel mate im following suit on this :thumbup

 

pompey-pimp

Joined

Jul 10, 2009

Messages

612

Location

Gosport-Hampshire

• Sep 4, 2009

• #13

Absolute minimum of a new wheel on safety grounds- that dent has now put a weakness in the manufacturers structural design thus potentially leading to catastrophic failure and personal injury. Sounds a bit far fetched but you have to look at worse case scenario. A similar thing happened to my mate when he put his car into Kwik Fit for an oil and filter. They sheared the sump plug and tried to drill it out and use a heli coil to repair it without him knowing. Luckily he was there watching and said under no terms was that to happen. My mate locked the car and set the alarm while it was still up on the ramp. He got the manager down and demanded a new sump to be fitted by BMW.....guess what.....he got it at a cost to Kwik Fit in excess of £800. If they get funny get straight on the phone to Trading Standards.
Keep us posted

 

S

spoonz

Guest

• Sep 4, 2009

• #14

Yeah i am thinking new wheel also.

Spoke to a friend who works for a solicitors and he said go for it. If they geet funny go straight for small claims court and don't argue with them.
what stacks in my favour is that this tyre company does wheel checks on any wheels they take in and write it on the form if they are damaged to prevent people claiming for damage they didn't do.

My wheel was put down as unmarked :devious

wheel dents are also 180 degrees apart as per the wheel clamping machine they use.
In fairness to them so far via the phone they have shown no signs of not stepping up.
Tomorrow we are gonna offer the wheel up to the machine to see if the dents line up with the wheel claws on the machine.

cheers for the replies

 

vinny rsvr

Joined

Jun 1, 2009

Messages

214

Location

guernsey channel isles

• Sep 4, 2009

• #15

blimey, there is gonna be a VFR 1200F coming out from honda next year. full details under wraps. this bike is gonna be awsome :thumbup

 

S

spoonz

Guest

• Sep 4, 2009

• #16

vinny rsvr said:

blimey, there is gonna be a VFR 1200F coming out from honda next year. full details under wraps. this bike is gonna be awsome :thumbup

Click to expand...

Ehhh you been hitting the bars of St Peter Port again Vinney ?

 

B

Badger

Guest

• Sep 4, 2009

• #17

vinny rsvr said:

blimey, there is gonna be a VFR 1200F coming out from honda next year. full details under wraps. this bike is gonna be awsome :thumbup

Click to expand...

I thought i was pissed:dunno WTF you on aboot man:doug

 

vinny rsvr

Joined

Jun 1, 2009

Messages

214

Location

guernsey channel isles

• Sep 4, 2009

• #18

the new V4 from honda its out next year, and we all need to trade in our bikes to buy one :eatcorn

 

D

dexter

Joined

Jul 27, 2009

Messages

538

• Sep 4, 2009

• #19

Vinny, this is a damaged-wheel thread mate.............get to bed, you need some sleep LOL !! :biggrin

 

Spud monkey

Joined

Aug 13, 2009

Messages

536

Location

Loughborough,Leicestershire

• Sep 4, 2009

• #20

Damaged marchesini's ohhh errrr.

Definately a new wheel:exclamation

let us know what they do mate so we can rejoice or a avoid them like the irateplague