Is Xtreme Performance Solutions trustworthy supplier ?

Firstly, I did not want write this but while Mark alias Tash is not responding to emails anymore I report my deals here. I've done three deals with him, first (some RSV parts) did have a loooong deliverytime, I did have to ask it in AF1 site where he offered me rearlight etc. to get it roll, second one item deal went as should but now when having a bit more expensive deal his disappeard before the deal is fullfilled.

Here is the first late delivered case:

Wanted rear light for RSV R 2004/2005

And the not so nice story:

We (me and Mark from Email: [email protected] ) started negotiations of 2d hand motor late August.

Email from Mark 27.08.2013:

The engine is from a crashed bike that had a damaged frame, it has done 11000 miles and runs spot on. The bike was an 05 and was in very good condition before the crash.

Cheers
Mark

Email 28.08.2013:

Hi,


I will get you some pictures today, if you buy the engine i will give you a 30 day warranty as we do with all engines.

I hope this is ok and look forward to doing a deal with you.

cheers
mark

After getting pictures and agreed price I paid certain amount to him 29th of August via Paypall, deal included 11 t. miles driven RSV R -05 motor + some smaller items ( gaskets/ some bolts/ pieces of fairings).

Exactly after two week's motor was in my hands so far so good, I notice immiteadly that three bolts were missing ( compared to given pictures) from heads and reported those to him and got an answer 12.09.2013 :

Hi


The nut's were removed as they were in bad condition, they were going to be replaced but the new ones didn't turn up in time. In the box with the fairing parts there is 3 new nut's, 2 exhaust bolts and the exhaust gasket's. The heads will be fine, just fit the new nuts and torque down to 54Nm.

Cheers

Mark

I wasn't looked the motor so closely before this but when noticed '2 exhausts bolts' I got scared, looked the motor and found the disasterous situation of the front exhaust and mailed to him 13.09.2012 :

Hi,


I was a bit loosen when you annouced that I'm up to get exhaust bolts too ........ but now after started to clean the motor this horrible issue opened to me, front exhaust is having just one pinscrew as ok, one which is a bit out but twisted, one is broken to a half and one totally missing - something that I would not expect from a motor with which you did have over a week time to prepare.


So as I allready said this is going to be warranty case before the motor starts, I do not have that good equipments that I could get those two away from the head, can you give you invoicedetails so I can take the motor a place where the are able to replace the worn ones ?


Once again - you did have that full week time to prepare the motor but this was result.


Just informing you that I was able to open all the 8 exhaust bolt without any problem while leaving some CRC affecting a day before loosing the bolts.


I'm also willing to swap the motor, of cource in your cost,


Txxx



An another mail to him same day:

Also the lid of the filter was missing, an part which should be delivered with motor ?



He is answering WERY slowly, I did ask my package once again 17.09.2013:

And what is the status for the small bites box ?


Please give your advice how you suggest to go on with the deal and offered warranty ! ! ! ? ? ?



Got an answer same day 17.09.2013:

Hi,
Sorry for the slow reply, I have been away and haven't had any internet.

The nuts on the head's just need re fitting and torquing down, they will be fine, the head gasket hassecondary bolts in the bottom of the head.

The exhaust studs just need 2 nuts on them tightened together and then turn the inside one out and it will turn the stud out, you dont need any special tools just some WD40 or similar and possibly some heat. I am sorry I didn't get time to do these job's myself but the parts didn't arive in time and I didn't want to delay the engine being shipped by another week.

The box is on it's way to you.

Best regards

Mark




My answer to him 18.09.2013:

Mark,


I'm sorry but your explanation is not justified, we have this email discussion so you could have asked my opinion in that changed situation - you sold me an motor which was rolling spot on ! This needs some bolts, extra work, a part of deal is still 'missing', ...... , there's no use for the motor as long as the box is on the way.


And in first case you confirmed that the motor was to ship early that one week but it was done late that week, enough time for negotiation ?


Also for the camclearance the loosened bolts are doing harm I think, one case opposite to motor rolling spot on.


If the clearances are now out of the specs an other cost is to be created.


Or can you say with clear eyes that the motor is now as ready as rolling spot on ? That was a motor which I bought.


If I can clear this case till end without any bigger extra problem my request is to have a x pound discount of the price.


Txxx




Then long silense ...... I asked my items once again 22.09.2013 :

Three weeks gone and I'm still missing parts from this deal.


This information of yours was nice and allredy known ( The exhaust studs just need 2 nuts on them tightened together and then turn the inside one out and it will turn the stud out, you dont need any special tools just some WD40 or similar and possibly some heat.) but there's no use for 2 bolts if there's not coil left ( one bolt) or if the bolt is cut to hole (the other) as the case is, motor is now lifted to a third party who has started working , it may be the case that those two holes must be recoiled.


Still left mounth open if the case is in your eyes that simple that just work with 2 bolts .......


I've started negotiations with other seller from a like motor, it seems that the price would be round about the same so if you do not reply to my request I'd like to return the motor with given warranty, it's not in rolling spot condition.


Naturally both dispatch cost will come to you while I kept my part of the deal ( paid amount of the deal) but you didn't.



I got answer the same day 22.09.2013.

Hi,


The other parts should have been with you by now, I will check on these tomorrow. As for the exhaust studs, I was not aware that one of them was snapped, I didn't carry out all of the work myself and was only told that I required 3 new studs, I apologize for this. The engine will be fine once the new nuts have been fitted to the heads.

If you send me the invoice for the removal of the studs I will reimburse you for this, I hope this is to your satisfaction. I am a genuine seller and not out to deceive people.

Best regards

Mark



My answer 24.09.2013:

Hi,


I'm happy to hear that you are taking the costs of the extra work of replacing the studs but in general it would have been more wise and customfriendly way of acting to have all in the places when delivered. And as I wrote the were 2 studs snapped ( if there's not coil left ( one bolt) or if the bolt is cut to hole (the other) as the case is) .


While trying to seddle an agreement of the replacing the studs with you me and my experienced fellow did try to get it solved, few working hours and drills worth 20 pound are gone ( it seems that the studs are hard as hell) - whom is to carry those costs ? My car is also not capable of moving the motor, I'll have to pay my fellows for that too. This all extra hassle is because of these broken studs ( which I did get open with time nicely from my motor).


I did try to explain you in the first place that even the swap of the motor is a huge effort for me and my fellow, we didn't want to have any extra work ......


I sincerely hope that the motor itself is full working order as you said but can I rely on it ? I'd like to believe that your aim is not to deceive people but this is not nice way of working if every delivery has something to claim. That exhaustcollector was as it should be, the first delivery did have that rearlight with a snatch broken glass ( I did not notice that immetedly, one of my more exact fellow did a bit more late) and now this motor.



Am I also reveiving those 3 bolts to heads ?


Now is two days under 4 weeks gone from my payment and I do not have all the bits yet.


Txxx



I was asking the small items once again 25.09.2013:

No sign of the (other) package yet - was it send same day as the motor ?




And got an answer 25.09.2013:

Hi,


it was sent on the following monday with royal mail, i will send another set tomorrow. i have got another side panel and the studs in stock, i will send with ups this time.

cheers
mark




I asked the items oce again clearly pointed 26.09.2013:

So package sent 2nd of Sebtember is disappeard ? Together with agreed exhaust + stator side panel gasgets ? Fairing bits ? Exhaust studs ? Head studs ? Sidel panel screws ?


It's been on the way almost 4 weeks, sounds unbeliable. Or ever sent.



Am I getting the bits of the deal ?


I'm feeling so loosen with this case, really,


Txxx




Got an answer again 26.09.2013:

yes it looks like the box has been lost, as i have said before i am a genuine seller and have no reason to lie to you. i will find the reciept for shipping the box and send you a picture, as i said i have all of the bits in stock so will re send with ups tomorrow when i am back in the office, and i will send you the tracking number.

To be contiuned .....

My request for refund of the snatched pinbolts/ other costs 2.10.2013:

Hi,


I was visiting the third party this afternoon and now they'll finished with thos two problematic pinbolts, both holes has now Helicoil and I'm up to pay invoice worth xxx e so here are the costs of the whole pinbolt project so far:


- xx e wasted for drills with which we tried first to solve the problem



- xxx e replacing the pinbolts


- xx e for casoline to my friends car while transferring the motor


- xx e for wasted insurance money ( 14 d x X e/ day) ( motor was to swap 21-22 sebtember but now because of this case delayed atleast 2 weeks)


so these have achieved to me xxx euros costs.



And I'm just wondering are we able to start the swap coming weekend while after 5 week's paying the deal I do not have those promised pinbolts in my hands yet.


I hope you carry the caused costs as a genuine seller should.


I do not have the scanner so it may take a while to get the invoice on Helicoils in to eyes,


Txxx

One email of mine 3.10.2013:

Hi,


are you there ?


Exactly 5 week's gone from the payment and I've not received parts which are involved to deal - would you be happy in a position like this ?


My fellow ( doing the motor swap) is asking after those pinbolts to be able to plan coming weekend, what I say to him ?


If those are not coming tomorrow again one week is going to be loosen, fellow is up to begun a new kitchen and then not able to give a hand.

An another same day to clear him missing parts 3.10.2013:

Again one week gone and no sign of 2nd delivery of small items and your emails either.


Exactly totally 5 week's gone from my moneytransfer with agreed price and I'm missing next agreed items from the deal:


- 2 x exhaust gasgets

- gasget for rotor/generator side

- rsv r fairing bits

- one or two fastening bolts for sidepanels/ attachement to tank

- one rubber bolt for lowerfairing ( you've got these pictures of this needed item earlier)


These all are allready mentioned/ confirmed in this emailconversation.



And items which were missing from allready delivered motor:


- three bolts to heads

- three pinbolts for exhaust

- cover for oil filter


You confirmed 25th of sebtember that the 2nd package will be send next day with UPS so I really hope that's really happened, then the delivery should have been here allready today while week gone, but not seen yet so it will be here tomorrow ? Can you give me that tracking number ? Can you answer atleast ?


You promised also document of the first small item sending to me, I have not received that yet either.


I've got several packages from US in exact week but from you/ england this is taking too much time.


If the package is not here tomorrow 4th of november this project is again delayed with one more week, it's causing me minimum 7 x x e extra cost because not able to use my insuranced bike.

Got an answer 4.10.2013:

Hi,


Sorry again for the slow reply, I have been away on a course this week and have had restricted internet. I was not able to send the replacement package due to personal reasons, I did however ask my supplyer to send you the pin bolts and gaskets and will have to speak to him today to find out the whearabouts of these. You can still fit the engine and build it all back up without these as the exhaust is one of the last pieces to fit. I know this hasn't been the smoothest of transactions and I realy do appologise for this. The other pieces you need, fairing pieces and fixing bolts will all definately be sent today.

Regards
Mark


I haven't heard about him since.

One of my mails after this 5.10.2013:

My fellow did mention that the weekend 12-13.10 is the last he can help me, if I do not get STRONG evidence from you ( trackingnumber of the dispatch) by tuesday 8th of November I'd have to buy those gasgets and pinbolts from local supplier, and that is again to be deducted from our deal price, over 6 weeks delivery time for those rest parts is something I can not accept.

7.10.2013 I supplied him invoice of the Helioils installed to motor.

My last email to him 10.10.2013:

I'm really pissed.


Six weeks gone and genuine dealer has not delivered parts including on the deal.

While sitting in a customers place I'm just asking -

after 7 weeks of paid deal I'm in a situation with missing still those small items and no refund done either, is this genuine dealer trust worthly or is someone pulling my leg ?

I sincerely hope that he'll arrange this deal to have a happy ending. Really.



This case has taken me quite much time while have to send so many emails ( all are not to copied here) not to mention to build up this total view.

What makes me even more sad is that I haven't been able to start the swap of the motors (mine blew up) because missing some parts of the deal.

Thank's for your comment !

Today is exactly 7 weeks gone from my payment, I'm just calling after promised refund/reimburse (' If you send me the invoice for the removal of the studs I will reimburse you for this, I hope this is to your satisfaction. I am a genuine seller and not out to deceive people.) and the parts which were included/ missing from the deal, that shouldn't be too much to asked.

And I'm here asking mostly the sellers dignity, I'm happy if everyone else has had their deals ok, it's time to push this deal to end too.

Or does someone has an good advice how to get it to final ? I did wait 6 weeks before starting this topic.


'Exactly totally 5 week's gone from my moneytransfer with agreed price and I'm missing next agreed items from the deal:


- 2 x exhaust gasgets

- gasget for rotor/generator side

- rsv r fairing bits

- one or two fastening bolts for sidepanels/ attachement to tank

- one rubber bolt for lowerfairing ( you've got these pictures of this needed item earlier)


These all are allready mentioned/ confirmed in this emailconversation.



And items which were missing from allready delivered motor:


- three bolts to heads

- three pinbolts for exhaust

- cover for oil filter'

I'm aware that he's been in the bisness quite long time and that cann't be possible without serving the customers right.

But you can understand that a customer can be frustrated while a simple delivery is taking toooooooooooooooooooooo much time, expecially when it was promised to send quite many times allready. Also the other issues which first promised have been left without notice.

Now I can just say that he contacted me yesterday ( after two week's silence) and now I've a feeling that he's in the way to take this to an suitable end.

After a two weeks silence Mark did send me an email (17th of november) and did appologise the situation (' I am back in the office tomorrow and will resolve all of our issues then. Again please accept my appologies. '), now one week after dispatching the package it's in the UPS hands without equal address ....... not to mention the promised refund haven't been done either.

Coming thursday is exactly 9 weeks gone from the payment I did do.

Can it be this difficult for a 'genuine dealer' ?

If he's a administor he could answer here too ?

I'm not trying to blackmail him but this case is something I've ever confronted what come's to customservice.

Dispathed package is 'only' 1,5 kg so even a note given which parts are missing I'm having second thoughts are all in the way ...... but I hope I'm wrong.

Double removed.

Diffucult or not, today the many times asked, many times promised package arrived, sadly I did have to send email back like next (coming thursday the deal is 10 weeks old) :


Hi,


I got your sending today and again feeling sad with this deal, even I sended you a note a month ago which items missing those all were not in this package.


Here is the copy of the given list:

'Exactly totally 5 week's gone from my moneytransfer with agreed price and I'm missing next agreed items from the deal:

- 2 x exhaust gasgets
- gasget for rotor/generator side
- rsv r fairing bits
- one or two fastening bolts for sidepanels/ attachement to tank
- one rubber bolt for lowerfairing ( you've got these pictures of this needed item earlier)

These all are allready mentioned/ confirmed in this emailconversation.



And items which were missing from allready delivered motor:

- three bolts to heads
- three pinbolts for exhaust

- cover for oil filter'



So from a 8 line list I've got three first ( gasgets + fairing bits), fastening bolt were for fairing, not the sidepanels, no rubber bolt at all. Those promised bolts to heads and pinbolts for exhaust were not in the package either, not to mention the cover of the filter.


I enclosed pictures what I've got today - what we do with this deal ? Motor is here after 10 weeks after payment still laying here without promised parts, not to mention the promised refund is not done either,

xxxx

I got the final missing parts 12 weeks after my payment, even he promised a refund early october for certain reasons I've not got a one.

It's gone almost ten weeks from that promise, a MAN could have done the refund allready, I've not seen that refund yet :roll .

This genuine dealer have not bothered to answer since late November, haven't seen the the promised refund either, 'nice' actions should I say ?

Now it's time to involve the authorities to the case.

I've got today this long waited and chased refund, I can now ask my fellow to help me with the motor swap, it was first to be done late Sebtember but because all this missaction ( missing parts/ breaked pinbolts/ promised refund) it wasn't done ........ I hope he have time for me now ? This deal was not a nice experience.