****** dealers 2

A mates dilema.

Bloke goes to dealer and buys a new T. Part of the deal is a free first service and map change. Also Datatag marking for £99.
Bloke picks bike up from free first service. Unforseen curcumstances mean he leaves without paying the £99 and promises to pay by card when he arrives home. Jumps on bike and immidiately realises the mapping has not been changed.
Due to family curcumstances does nothing for 3 weeks. Still not payed the £99 but is pissed about the mapping and takes bike to a different Ape dealer. Suspicions confirmed, map not changed and doubts very much the important first service has actually been carried out, though book has been stamped.

1- Does he keep quiet due to the fact he still owes £99 ?
2- Does he take the dealer to task over the findings/suspicions ?

1- An unsuspecting, novice biker may be riding around on a crap machine.
2- If they did not service the bike, no one will ever know but bloke is anxious about it and feels the need to challenge them.
3- How many others have been treated like this and have been charged for things that have not been done ?

Your thoughts are appreciated.

a rekon the bloke should contact trading standards get advice, as their on the punters side in legal stuff, i wouldnt confront the dealer till id spoken to them, as its all to easy to lose the rag, say something thatll get cast up later, as the dealer will prob hav a better laywer than the average joe,,,,

Quite the conundrum Nobi. Leave this one with me. When time permits, I shall ramble and rant...........

Calling Jonnyallover - where are you??? This thread requires your urgent attention. :megaphone:megaphone:megaphone

The dealer in question has a bit of a rep for crap service.

Collect all paperwork, make sure that you smile the entire time, and go and ask to see the head dude at the dealer in question. Be open, be honest, and state that you have some concerns, and would like to have them addressed. The less confrontational the better. Confrontational=heels dug in by the dealer. Tell him that you would like a Win-Win situation, so what can be done to reach this. Occasionally, people and dealers make mistakes. Hopefully this was an honest one that the dealer will want to rectify. Good luck!

I'd chalk it up to experience and not use that dealer again.

Lets face it, even if he went back and they were all apologetic, he'd still not trust them for any future servicing and he still wouldn't be sure they'd done the first oil change no matter what they said.

you really need to be sure the oils been changed if its the first service as the oil in there is running in oil and will case serious wear to the engine if not changed,

There's too many **** dealers out there.
The attitude of the service bloke in M&S at Newcastle really pissed me off. Who do they think they are? Aren't they there to assist you, not wind you up?
Fook them, I'll use the same place I've used for my other bikes in the past.

Do your head in don't they. My mate has still not done or heard anything from the **** cheese he bought his from.

Nobist said:

Do your head in don't they. My mate has still not done or heard anything from the **** cheese he bought his from.

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True mate, but if you have an extended warranty, the bastids have you by the short & curlies.

One saving grade is he got his book stamped and he is pretty handy at maintaining bikes and service schedual's.
He's always telling me he's good with tools :lol

grin factor said:

There's too many **** dealers out there.
The attitude of the service bloke in M&S at Newcastle really pissed me off. Who do they think they are? Aren't they there to assist you, not wind you up?
Fook them, I'll use the same place I've used for my other bikes in the past.

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I once had to take a VMax to M&S for crash repairs after someone jumped a red light on me. The damage wasn't too bad, some panels, bars, exhaust, levers but the bike was there for months while they ****** about ordering wrong parts and not doing anything. They insisted the bike was a parallel import (it wasn't) and said the parts were difficult to get.

After about 2 months they said it was ready so I went to pick it up only to find that they had fitted a chrome exhaust on the right side when the other side was black:banghead. One of the panels was the wrong colour too.

The service manager was an absolute **** and expected me to ride it away with different coloured pipes. He said that all models of that year had chrome pipes and that was that!!! Eventually I had to ring Yamaha myself and get the right parts delivered which had been in stock all the time.
Took 4 months altogether for a repair which should have taken 2 weeks at most.

Wouldn't buy a washer off them after that.