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Today I called Busters, where I bought the DID chain from, and explained to the customer service call handler the dilemma I was having with the chain being a + ring not an X ring. I also told him I had sent them pictures. He informed me I had called M&P and not Busters. I asked if M&P and Busters were part of the same company. The call handler told me they were not. So I apologised and rang off.... I was a bit puzzled I had made the mistake of dialling the wrong company.

I googled  Busters number and called them. I got through to a call handler and explained about the + ring / x ring issue I was having. He didn't want to know and just told me to read what was on the box, X ring, so that must be what it is. I was getting nowhere with this guy, but to double check he wanted my order number. While I was looking for the order number I overheard him talking to someone about my query. After I gave him the order details he then informed me he had just been talking to the call handler who I had previously called. He also confirmed M&P and Busters ARE the same company.

It is disgusting how this company has treated me over this query about the DID chain.

I will NOT be giving them any more of my business.